Contacts

Frequently Asked Questions:

Free exchanges and returns within 60 days.

Refunds processed within 10 working days after receipt of the return at our warehouse.

Return label available in your customer account (applicable to countries with free returns).

For more information, please visit our Frequently Asked Questions page or the Shipping and Returns page.





Phone:

Opening hours: 9AM — 5PM, GMT (Lisbon Time)

Customer Support: +351 964 700 246 (Call to a national mobile network) — WhatsApp Available

Distribution and Retail: +351 227 470 618 (Call to a national landline)





Email:

Customer Support: cs@lemonjelly.com

To file a complaint: cs@lemonjelly.com

Retail and Distribution Information: info@lemonjelly.com

Collaborations, partnerships and media: marketing@lemonjelly.com

Data Protection Officer: dpo@lemonjelly.com

Orders in the USA and Canada: info@lemonjelly.ca

EU General Product Safety Regulation: cs@lemonjelly.com