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  • TERMS AND CONDITIONS
    This page contains legal terms and conditions ruling the website www.lemonjelly.com. The navigation on the website implies acceptance of all arrangements contained in this document. All purchases made through the website are ruled by these general conditions and instructions for use contained on the site. All customers are asked for to read these general conditions.
    The website is owned by Design e More, S.A., headquartered in Rua das Casas Queimadas, nº567, 4415-439 Grijó, Vila Nova de Gaia, Portugal, VAT nr. PT 508 851 661.
    LEMON JELLY® reserves the right to modify the contents of the website (prices and photos for example) at any time without previous notice and at its own discretion. Any change made will be in force on the date of its publication.
  • PURCHASES
    The terms and conditions rule relationships between LEMON JELLY® and the costumers with regard to purchases of products made through this website.
    The customer can browse the website but to access the service sales is essential to have the necessary requirements to enter into legally binding contracts according to Portuguese and E.C. (European Community) Law. It has to be in possession of an e-mail address and a bank account or one of the following credit cards for payment: Visa, MasterCard, PayPal.
    To make an order the customer is required to fill all the necessary data and accept the terms and conditions. By the time of finalizing the order, the customer can change all the data associated with his request at any time.
    LEMON JELLY® reserves the right to accept an order. The decision is made at the discretion of LEMON JELLY®. If the order is not executed, LEMON JELLY® will notify the costumer immediately by email. The confirmation of the request is not a purchase contract, it only serves as evidence that the order was approved by LEMON JELLY®.
  • QUALITY GUARANTEE
    LEMON JELLY® ensures customer satisfaction in products purchased whether online www.lemonjelly.com or at a physical point of sale.
    If you were not satisfied:
    • In case you have made your purchase online, please send an email to cs@lemonjelly.com.
    • In case you have made your purchase at a physical point of sale, please contact the store directly.

    For any additional issue, you may contact LEMON JELLY® through cs@lemonjelly.com.

  • PRODUCTS
    The images on the website are the only mean of representation of products and as result LEMON JELLY® does not guarantee the exact match of the images to the products. For example the colors may look different on different computer screens.
  • PRICES

    All of the prices of the products are clearly indicated in the website and are understood as being inclusive only of VAT, tax rate in our country (Country of Origin - Portugal)

    They do not include any additional taxes, duties or fees regulated by any applicable legislation, such as import regulations. If necessary, the Customer will therefore provide for customs clearance of imports and pay the duties and taxes (other than VAT), which may be due in the Country of importation.

  • ONLINE DISPUTE RESOLUTION

    Clients who are defined as consumers in accordance with the Alternative Dispute Resolution (Law 144/2015) and that had celebrated purchase/sale contracts and/or service contracts have the right to resort to official entities for assistance in the event of a dispute arising from the supply of goods and services, without prejudice to having recourse to the Judicial Courts.

     

    According to Law n.144 / 2015 of September 8, 2015, we released above all entities for Alternative Dispute Resolution that can be contacted in case of conflict.

    It is also possible resort to the official website for Online Dispute Resolution managed by the European Commission. Online Dispute Resolution

     

    Centro de Arbitragem de Conflitos de Consumo de Lisboa        

    Centro de Arbitragem de Conflitos de Consumo do Vale do Ave/Tribunal Arbitral

    CIAB – Centro de Informação, Mediação e Arbitragem de Consumo (Tribunal Arbitral de Consumo)    

    CNIACC – Centro Nacional de Informação e Arbitragem de Conflitos de Consumo

    Centro de Arbitragem de Conflitos de Consumo do Distrito de Coimbra

    Centro de Informação, Mediação e Arbitragem de Conflitos de Consumo do Algarve  

    Centro de Informação de Consumo e Arbitragem do Porto