Clients who are defined as consumers in accordance with the Alternative Dispute Resolution (Law 144/2015) and that had celebrated purchase/sale contracts and/or service contracts have the right to resort to official entities for assistance in the event of a dispute arising from the supply of goods and services, without prejudice to having recourse to the Judicial Courts.
According to Law n.144 / 2015 of September 8, 2015, we released above all entities for Alternative Dispute Resolution that can be contacted in case of conflict.
It is also possible resort to the official website for Online Dispute Resolution managed by the European Commission. Online Dispute Resolution
For orders made in Portugal, you can consult the following entities for the online dispute resolution: