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Your data is exclusively collected for the processing of your contact request, which will generate an email to the selected receiver. After this transmission, these data will be archived at a log history for future contacts during the time indicated by our Privacy Management Policy.

Due to the high volume of contacts, the response time in December may be longer than usual.

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Frequently asked questions:

Exchanges and returns for 60 days. Please refer to our Shipping and Return Policy for more details, including specific return timelines for different countries.

Refund can take up to 10 business days to process once the return arrives to our warehouse.

Return label available on the client account (for orders delivered to countries with free returns).

For more questions, see our Frequently Asked Questions and Shipping and Return-related questions.

Phone Number

Schedule: 9H — 17H, GMT (Lisbon Time)

Customer Support: +351 964 700 246 (WhatsApp Available)

Wholesale: +351 227 470 618


Customer Service:

General Complaints:    

Retail and Wholesale Information:

Collabs, Media and PR requests:

Data Protection Officer:

Enquiries for orders made in the US and Canada:


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