Frequently asked questions:
Exchanges and returns for 60 days. Please refer to our Shipping and Return Policy for more details, including specific return timelines for different countries.
Refund can take up to 10 business days to process once the return arrives to our warehouse.
Return label available on the client account (for orders delivered to countries with free returns).
For more questions, see our Frequently Asked Questions and Shipping and Return-related questions.
Phone Number
Schedule: 9H — 17H, GMT (Lisbon Time)
Customer Support: +351 964 700 246 (WhatsApp Available)
Wholesale: +351 227 470 618
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Customer Service: cs@lemonjelly.com General Complaints: cs@lemonjelly.com Retail and Wholesale Information: info@lemonjelly.com Collabs, Media and PR requests: marketing@lemonjelly.com Data Protection Officer: dpo@lemonjelly.com Enquiries for orders made in the US and Canada: info@lemonjelly.ca
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